Warranty And Lemon Law

Sellers in Singapore offer various kinds of warranties for your purchase, commonly ranging from one week all the way up to one year. Some sellers offer extended warranties if you pay a premium. While this practice is perfectly legal, one needs to note that the Consumer Protection (Fair Trading) Act  provides for a 6 months protection by law, provided you purchase your scooter from a registered business. This is also known as the Lemon Law.

 

What is a registered business?

The company must registered with ACRA. You can check the companies registration status using it's name or company registration number(UEN) here.

 

What is the Lemon Law?

The Lemon Law is a consumer protection law that provides remedies against defective goods (colloquially known as “lemons”), which fail to conform to the contract at the time of delivery, e.g. do not meet standards of quality and performance, especially after repeated repair. Under the Lemon Law, consumers may require the business to repair, replace, reduce the price of the goods or perform a refund if the goods are found to be defective. For defects that occurred within a period of six months from the date of delivery, it is presumed that the goods failed to conform to the implied condition of satisfactory quality at the date of delivery. 

How do i make a complaint or file a claim?

You can make a complaint at CASE (mediator) or file a claim directly at the Small Claims Tribunal (court). Both services are available for a small fee and are relatively hassle free. Refer to their respective websites for further details: